The Customer Is Always Right

There is a lovely café. When this café was opened, we often went there to have a lunch, once or twice a week. It was one of our joys to sit at a nice table by the window, eating a yummy lunch, and reading a newspaper or magazine while drinking a cup of coffee. It was a good place not many people knew about at first. But since their service is so good, it spread through word of mouth and became busier and busier. I wouldn't say we were the most loyal customers, but I am sure we were good customers, at least.

We went to our local favourite café after a few months. We knew it was busy, but luckily one four-seat table was available which we were willing to sit at. We were supposed to spend a relaxing time as usual. When we put our bag on a chair, a staff member came bringing a menu. But she suggested us to move to another two-seat table, just in case a group would come. It's understandable what she wants to say, but that was not reserved. The two-seat table is not spacious, and not enough space for reading newspaper/magazine. We already had an experience with it. It's good to have a coffee, but we can't be relaxed. In fact, they have two rooms with some more tables, and the other room was empty with the door closed, but they weren't willing to use it. I don't know why, maybe it's for saving energy, inconvenient for work, or just keeping for a special event, but a owner usually made us use it there when it's busy, and turned the heating on during a winter. But this time, when we asked to use there, the staff said it's too cold there meaning 'no' by insinuation in a roundabout way.

We left the café disappointedly, because we just wanted to relax with reading a newspaper. Even though there was a table and space, if we can't use it, it's ridiculous. We felt unpleasant.

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